Shipping

We aim to dispatch all orders within 1–2 working days.

All orders are sent via Royal Mail Tracked services, and you will receive a tracking link once your order has been shipped.

UK Shipping

• Royal Mail Tracked 48 - typically 2–3 working days

• Royal Mail Tracked 24 - typically 1–2 working days

Please note that delivery times are estimates provided by Royal Mail and may occasionally vary, particularly during busy periods.

Lost or Delayed Orders

If your order hasn’t arrived within the expected timeframe, please get in touch and we will do our best to help resolve the issue.

Address Accuracy

Please ensure your shipping address is correct at checkout, as we cannot be responsible for orders sent to incorrectly provided addresses.

Returns & Exchanges

We hope you love your order, but if something isn’t quite right we’re happy to help.

Returns

You can return most items within 14 days of receiving your order for a refund or exchange.

Items must be:

• Unworn and unused

• In their original packaging

• In a resaleable condition

Once we receive your return, we will process your refund within 5 working days.

Original shipping costs are non-refundable.

Earrings & Socks

For hygiene reasons, earrings and socks cannot be returned or exchanged unless they are faulty.

Faulty Items

If your item arrives damaged or faulty, please email us within 48 hours of delivery with photos and we will resolve this as quickly as possible.

How to Return

To start a return, please email us at:

hello@anddanu.co.uk

Include:

• Your order number

• The item you would like to return

• The reason for the return

We will then send you the return instructions.

Customers are responsible for return postage costs unless the item is faulty.

Exchanges

If you would like to exchange an item, please contact us first so we can reserve the replacement for you.